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FAQ - Frequently Ask Questions |
Here is a list of Frequently Asked Questions (FAQ) that we receive from our clients. Please feel free to contact us with any further queries.
What are processes adopted in transcription services?
Voice data files stored in dicta-phones, handheld digital recorder, PDA devices or PC applications sent to us, are decrypted and allocated to our transcribers, who then transcribe the same. In the next step the transcribed files are forwarded to our Editors/Proof readers for review. The work is then evaluated by the Project Manger and the perfect work done to the best of our ability is forwarded to you.
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Do you transcribe video tapes?
Yes, we do transcribe video tapes.
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Can you include time code with your transcripts?
Yes, we can include time code with our transcripts.
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Do you transcribe digital audio files?
Yes, we have highly skilled professionals and state-of-the-art technology to handle all digital formats including Real Audio, MP3, Windows Media files and Olympus DSS files.
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What are the confidentiality measures that you follow?
Confidentiality and security of records is ensured through a combination of encryption technology and established operating procedures.
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What is the Turn-around time (TAT) for the work?
We are flexible in this and can always adjust the Turn around time as per the work requirements.
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Do you conduct any training programs for your staff?
We believe that training is the key element in the process of establishing world class standards. Client specific training involves process specific training as well as training on technology platforms.
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Do you provide online support?
Yes, we provide Live Chat support to help you wherever and whenever required.
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What are the quality measures?
Stringent quality analysis by competent Proof readers and Editors are the highlights of our services.
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